Title VI Policy Statement

Submitting a Title VI Complaint | Complaint Guidelines
Completing the Discrimination Complaint Form

(Español) Politica de Sun Tran referente al Título VI

Limited English Proficiency Plan

Title VI of the Civil Rights Act of 1964 states the following:

"No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance."

Sun Van is committed to complying with the requirements of Title VI in all federally funded programs.

Submitting a Title VI Complaint

Any individual who feels they have experienced unlawful discrimination under Title VI can submit a complaint at no charge. All complaints must be submitted in person or by mail within 180 calendar days of the alleged incident. For your convenience, visit Sun Van's main office or download the discrimination complaint form (Español) online. To access this form, you will need Adobe Acrobat Reader.

Please submit complaints or questions to:

By mail or in person
Sun Tran
Title VI Coordinator
3920 N. Sun Tran Blvd.
Tucson, AZ 85705

By e-mail
Sun Van does not accept confidential information, such as this complaint form, via e-mail.

Call for additional information
(520) 792-9222
TDD:(520) 628-1565

Back to top

Discrimination Complaint Guidelines

In order for Sun Van to investigate a complaint filed, the following guidelines must be met:

  • The issue must be one of discrimination, and specific criteria must be met to in order for Sun Van to investigate the charge of harassment, discrimination and/or retaliation.
  • It is necessary to show that persons of a different group (race, color or national origin) have been treated in a different manner that has led to a refusal or restriction of using public transportation.
  • The complaint must be filed within 180 calendar days from the date of the alleged discriminatory act.

Back to top

Completing the Discrimination Complaint Form

The following information is provided in an effort to assist you in the completion of the discrimination complaint form (Español) .

  1. Complete all sections of the applicable complaint form and either print or type the complaint information. In completing the form, please provide clear and concise information when describing the alleged discriminatory practice(s) and/or act(s). Incomplete forms will be returned without further processing.
  2. The complaint form must be signed and dated, where indicated. Unsigned forms will be returned without further processing.
  3. Please submit the completed form to Sun Tran's Office listed above. The complaint will be reviewed and a response will be mailed. Please note the review process may take several weeks.
  4. For additional information, contact Customer Service Center at (520) 792-9222 (TDD: (520) 628-1565).

Back to top