Pick-up Window

Missing Scheduled Trips

Trip Length

Customer Appeals

Bags and Packages

Wheelchairs and Mobility Aids

Environmental Management System (EMS)

Will Call Services

Open Wounds Policy

Origin-to-Destination Policy


Driver Assistance

Electronic Fare Payment

ADA vs. Optional Paratransit Service

ADA Service Trips without Denial

Disruptive Behavior

Same Day Ride Policy

Title VI Policy

ADA/Reasonable Modification

Fare & Major Service Change Policy

Sun Van has various policies in place to ensure safe and efficient service to our community. Please take the time to read our policies to better understand our service and know your responsibility as the passenger.

For questions about these policies, call 798-1000 (TDD: 884-5100).